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Sales Communication Fundamentals Quiz

15 questions · Money

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1. What are the 3 tone constants you should always maintain during sales calls?

2. What is the ideal speaking speed range in words per minute?

3. Speaking too fast during a sales call makes you sound:

4. Speaking too slow during a sales call makes you sound:

5. What are the 2 tone variables you can change during a call?

6. When your voice pitch goes UP, it signals:

7. When your voice pitch goes DOWN, it signals:

8. In script notation, '...' represents:

9. In script notation, '?' indicates you should:

10. Why is miscommunication deadly in sales?

11. The same sentence with different tone can have:

12. Instead of saying 'Be more confident', a good coach should say:

13. Instead of saying 'Stop sounding nervous', a good coach should say:

14. Enunciating more clearly has what additional benefit?

15. The person who speaks the most in the sale usually: